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Covid 19 Action Plan

Stephen Townsend Cleaning and Maintenance is able to provide cleaning services in line with the NSW Govermnent guidelines. 

All cleaning services provided by Stephen Townsend Cleaning are subject to a Covid-19 Action Plan to ensure all customers and cleaning staff are kept safe and risks are effectively managed. 

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Covid-19 Cleaning Plan & Our Responsibilities

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Stephen Townsend Cleaning has taken the following measures to keep our cleaners and customers safe:

  • Cleaners must wear PPE (masks and gloves) and practice frequent hand hygiene whilst at work;

  • Cleaners must practice physical distancing (1.5 metres) while on site;

  • All cleaners have been certified in COVID-19 Infection Control Training;

  • We regularly communicate with our cleaners regarding their health and the importance of isolating, getting tested, and seeking further medical advice if they feel unwell; and

  • Cleaners are aware that they are not to attend work if they or any of their close contacts display any COVID-19 symptoms. 

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We recognise that getting through this is a team effort, and so we kindly ask our customers to also take some precautions:

  • Keep at least 1.5 metres distance between you and the cleaner at all times. Preferably, move to a different room from where the cleaner is working.

  • Wear a mask as an extra safety measure.

  • If you or someone in your home is experiencing COVID-19 like symptoms, please notify us immediately so we can cancel your upcoming bookings.

  • If you or someone in your home has tested positive for COVID-19 and your cleaner has recently completed a service at your place, please notify us immediately so we can notify your cleaner to get tested and self-isolate.


Commercial Cleaning Service Add-Ons

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  1. We offer daily Touch Point Cleaning services. Our cleaners focus on disinfecting and sanitising High Touch Zones.

  2. Lift treatment: all cleaners follow the protocol of 1 person to 1 lift at all times. Cleaners mist the air with 70% alcohol disinfectant to ensure safe use of lifts. 

  3.  Customised Covid 19 service plan: if a building requires sanitisation services, this will usually come with a purposely employed personnel. Stephen Townsend Cleaning will draft a specific scope of work for the individual building.

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If you have any questions or concerns regarding any of the information above please contact us via email at joanne.j@stephentownsendcleaning.com.au or call us on 0425 363 813.

Thank you for your continued support.

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